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FileZerver Support
MDL Corporation provides the highest level of support for its customers. Please contact our support center for information regarding your product. 24-hour / 7 day a week technical support is available via the web. For personal support please email or call our technical support center at 425-861-6700 or (800) 800-3766 (USA and Canada)


FileZerver Questions & Answers
What is a server appliance?

A server appliance is defined by the following characteristics:

  • Easy to install (15 minutes maximum).
  • Fulfills a server function - accessible from multiple clients, protocols, and server emulations (such as SMB, NCP, NFS, etc.) over the LAN.
  • Low cost of ownership (less expensive than a traditional server dedicated for the same job).
  • Mission-optimized software architecture.
  • No network operating system license.
  • Open standards-based.

MDL Corporation has accumulated years of experience in server appliances since our first file server in 1993. FileZerver offers instant workgroup storage and productivity benefits for a fraction of the cost of a traditional server.

What are the different varieties of SCSI?

SCSI (pronounced "scuzzy") is an acronym for Small Computer Systems Interface. It is an ANSI standard that has become one of the leading I/O buses in the computer industry. Varieties are as follows:

Common
Name
SCSI I Fast SCSI SCSI II- Ultra SCSI Ultra
Wide
SCSI U2W
LVD
SCSI Ultra-160 LVD SCSI Ultra-320 LVD Serial Attached SCSI
Speed 5MB/s 10MB/s 20MB/s 40MB/s 80MB/s 160 MB/s 320 MB/s 3 Gb/s
Connector DB25 (25 pin) or
Centronics (50 pin)
HD50 (High
Density 50 pin) or Centronics (50 pin)
HD50 (High
Density 50 pin)
HD68 (High
Density 68 pin)
HD68 (High
Density 68 pin)
HD68 (High Density 68 pin) or VHDC (Very High Density Connector) HD68 (High Density 68 pin) or VHDC (Very High Density Connector) SAS (combined power and signal)

What is NAS? How is it different from SAN?

NAS stands for Network Attached Storage. NAS systems provide file access services to multiple users over the LAN, the Intranet and/or the Internet.
SAN and NAS can be compared along the following criteria:

  NAS
Wide
SAN
Stands For Network Attached Storage Storage-Area Network
Device Location Over the LAN (10BaseT, 100 Base TX, Gigabit Ethernet) On a dedicated fiber-channel back-end network (the SAN), or dedicated TCP/IP network
Client Access Users and applications accessing files Application systems sending block I/O requests
Share Ability Files can be shared between multiple heterogeneous users Disk space can be partitioned. Each partition is assigned to one application system.
What is RAID?

RAID - Redundant Array of Inexpensive (or Independent) Disks - is an evolving storage technology that offers significant advantages in performance, capacity, reliability, and scalability to firms that have requirements beyond those offered by a single PC.

RAID systems also provide high reliability and data availability through techniques such as parity checking. In this scheme, when the RAID controller writes information onto the disks, it also writes redundant information called parity bits. Should a disk fail, this parity information enables the RAID controller to recompute the lost information as it is requested without degrading performance. Advanced RAID controllers will reconstruct the lost data onto a spare disk, so that the system can survive another disk failure.

With increasing demands for mass storage performance, capacity, and reliability, many firms are adopting RAID technology to complement their computer systems to support demanding applications such as digital imaging, prepress, on-line transaction processing, data warehousing, and file servers. RAID technology can be implemented at two levels:

  • In the server software (this is called software RAID),
  • In the firmware of the controller (hardware RAID).

The table below shows the most common RAID levels. Additionally, many vendors have implemented variations that bear different names (for instance, EMC offers RAID-S, which is a RAID5 equivalent using arrays of four instead of five disks).

RAID Level Description Data Reliability Data Transfer Rate
RAID 0 Copies data sequentially across disks Low High
RAID 1 All data copied onto 2 separate disks Very high. Can withstand selective multiple disk failures Data transfer rate is higher than single disk for reads, but does not offer load balancing
RAID 5 Data and parity striped across multiple disks Much higher than single disk. Can withstand single disk failure High compared to single disk for reads but lower than single disk for writes*
RAID Level I/O Request Rate Application Strength Cost
RAID 0 High General Lowest
RAID 1 Twice that of a single disk for reads. Slightly slower than single disk for writes General Very high. Requires twice as many disks for redundancy
RAID 5 High compared to single disk for read but generally lower than single disk for writes* Transaction processing with high read to write ratio Low (20%). Requires only one disk for redundancy

In what configurations can I buy a FileZerver?

FileZerver is available as a complete standalone system, with the configuration, disk capacity and form factor (rack or tower) fitting your specific custom needs.

What is an AFM?

AFM stands for Application Functionality Module and represents one of the main directions for FileZerver future development (2000 and beyond). They will allow users and workgroup to organize their department's activities beyond storing them centrally. AFMs turn workgroup servers into productivity-boosting hubs.
AFMs under development or being considered will address such needs as:

  • Workgroup time management (calendaring, timecard),
  • Workgroup collaboration (chat room, news),
  • Web access management (web caching, Metasearch - offline exploitation of search engine results),
  • Document management (version control, index and search, PDF publishing),
  • Multimedia management (JPG and thumbnails, CD/DVD publishing, MP3 server),
  • Availability and recovery (workstation backup, system archival)
  • Application launching and metering.

How will AFMs be made available?

AFMs will be offered as separately priced downloadable software extensions from the web site of MDL Corporation and/or its partners.
AFMs will be able to run on all FileZervers, thanks to their oversize flash memory and high performance CPU. Several AFMs may be loaded concurrently on the same FileZerver, although there will be a limit to the how many.
The first AFMs will be available starting mid-2000.

Is the EIDE interface a Ultra ATA/66 interface?

The IDE-only model will support four drives at Ultra ATA/66, and four at Ultra ATA/33.

Can LVD SCSI drives be attached to the SCSI version?

Yes.

Will there be NFS version 3 support?

The initial release offers only NFS version 2 support.

Will there be file locking between Windows and Unix?

Database-style file locking will not be supported. However, if a Windows client is writing a file, a UNIX client will be locked out until writing is completed and vice versa

What File System is used?

Linux file system (EXT2)

Will tape drives be supported?

Yes. Backups will be performed with BRU using the following tape drives: AIT, AIT2, SDLT and DAT.

Is there a caching system (like write-back) to improve the RAID performance?

No, but most newer SCSI drives have this feature included in the drive electronics.

If so, what happens to data in cache in the event of a power outage?

N/A. As with almost all RAID systems, power outage can cause full resync of the RAID array, and a rebuild of the file system. Data may be corrupted in some files that were actively being written during the power failure. Use of a UPS is strongly recommended.

Why would FileZerver resync the RAID 1/5 sets every time the unit is turned on?

Like almost all operating systems on the market today, an orderly shutdown is required to close all open files and write configuration information. It only does this if not powered down via the admin interface.

How do you set Unix Security?

FileZerver has user and group security at a "share" level. This means that the same file can be accessed via different shares and would have different security depending on which share the user accessed the file from. This method was chosen to allow consistency throughout the product.

How do you set Web Security?

For the administrator, by setting user administration rights. For end users accessing shares, by making shares non-public or by manually adding users to the server and then assigning rights to shares.

Is there an alarm system in the event of a failed drive?

Yes, via SMTP (event notification).

What type of events does email notification notify?

Drive failures, drive and filesystem rebuilds, drives reaching % of capacity, unit reboot, unit overheating, backup related messages, and others being developed.

How does FileZerver handle the repair of the filesystem in the event of a crash?

There is an automatic rebuild of any questionable file system. In addition, there is a manual on demand rebuild of file systems.

For more information, contact MDL Corporation. Website information.
Copyright ©2005 by MDL Corporation. All rights reserved.